01
Incident Management
When something breaks, a clear process takes over: the right people are alerted, the issue is fixed and the cause is removed for good.
What's included
- On-call response with agreed escalation paths
- Runbooks for known failure scenarios
- Customer and stakeholder status updates
- Blameless post-incident reviews with follow-up actions
02
Patch & Upgrade Management
Operating systems, Kubernetes and platform services kept current on a predictable schedule, so upgrades never pile up into risky big-bang projects.
What's included
- Scheduled OS and security patching
- Kubernetes and managed service version upgrades
- Testing in non-production before every rollout
- Maintenance windows agreed with your team
03
Site Reliability (SRE)
Reliability measured against targets that matter to your users, and engineering effort spent where it improves them most.
What's included
- Service level objectives and error budgets
- Capacity planning and load testing
- Toil reduction through automation
- Resilience testing and failure drills
04
Reporting & Reviews
Full transparency on how your platform is running, what we did and what we recommend next.
What's included
- Monthly service reports: availability, incidents, changes and cost
- Operations reviews with your engineering leadership
- Risk register and improvement roadmap
- Clear service definitions and responsibilities
